Return and Refund Policy

At Sim Organics, we are truly committed to your satisfaction with our sustainable biofertilizers. We want you to experience the benefits of our natural solutions for healthier plants, soil, and a more sustainable planet.

If for any reason, you’re not completely satisfied with your purchase, here’s our policy:

Returns

You have 15 days from the delivery date to initiate a return of your Sim Organics products.

Products must be unused and in their original packaging to be eligible for a return.

To initiate a return, please contact our customer support team at [email] or [phone number].

Refunds

Upon receipt and inspection of the returned product, we will issue a full refund for the purchase price of the product.

Refunds will be processed to the original payment method.

Shipping costs are non-refundable unless the return is due to a product defect or shipping error on our part.

Reasons for Returns

We accept returns and issue refunds in the following cases:

Defective or damaged product: If the product arrives damaged or malfunctioning.

Incorrect product received: If the product you received does not match your order.

Change of mind: In circumstances where we deem it appropriate, we may accept returns at our discretion, even if the product is unused and in its original packaging.

Additional Considerations

Proof of purchase: Please include a copy of your receipt or order confirmation with your returned item.

Return shipping: You will be responsible for the cost of return shipping unless the return is due to our error.

Contact us first: Please contact our customer service team before shipping a return. We aim to resolve any issues promptly.