At Sim Organics, we are truly committed to your satisfaction with our sustainable biofertilizers. We want you to experience the benefits of our natural solutions for healthier plants, soil, and a more sustainable planet.
If for any reason, you’re not completely satisfied with your purchase, here’s our policy:
Returns
You have 15 days from the delivery date to initiate a return of your Sim Organics products.
Products must be unused and in their original packaging to be eligible for a return.
To initiate a return, please contact our customer support team at [email] or [phone number].
Refunds
Upon receipt and inspection of the returned product, we will issue a full refund for the purchase price of the product.
Refunds will be processed to the original payment method.
Shipping costs are non-refundable unless the return is due to a product defect or shipping error on our part.
Reasons for Returns
We accept returns and issue refunds in the following cases:
Defective or damaged product: If the product arrives damaged or malfunctioning.
Incorrect product received: If the product you received does not match your order.
Change of mind: In circumstances where we deem it appropriate, we may accept returns at our discretion, even if the product is unused and in its original packaging.
Additional Considerations
Proof of purchase: Please include a copy of your receipt or order confirmation with your returned item.
Return shipping: You will be responsible for the cost of return shipping unless the return is due to our error.
Contact us first: Please contact our customer service team before shipping a return. We aim to resolve any issues promptly.